Services - Growth & CRO - Support & maintenance
Support & maintenance
Ongoing Shopify support from senior developers who know your store. On demand, without a monthly contract you're stuck paying when you don't need it.
Rated 5.0 ★ on Google · Rated 5.0 ★ from 61 reviews in the Shopify Partner Directory · 120+ Shopify stores built
The model
Pay for what your store needs, when it needs it
Most agencies sell a fixed monthly retainer, and the problem is obvious: some months you need twenty hours, some months you need two, and you pay the same either way. We don't work like that. You get a dedicated technical team on call, and you pay for the expert hours your store actually uses. No minimum, no lock-in, no paying for capacity you didn't use. For enterprise clients who want a guaranteed steady stream of work, retainers are available as an option, not the default.
Coverage
What support covers
- 01
Fixes
Things that break, from urgent to cosmetic.
- 02
Changes and improvements
New sections, campaign pages and merchandising updates.
- 03
App and integration issues
When the stack stops talking to itself.
- 04
Theme and platform updates
Staying current without breaking what works.
- 05
Housekeeping
Catching the small things that accumulate as a store grows, before they become problems.
- 06
Campaign and launch support
Drops, sales and seasonal peaks.
- 07
Advice
A second opinion before you commit to something expensive.
- 08
Site health monitoring
Problems flagged before they cost you sales.
Direct access
No ticket queues
You talk to the senior team, not a support desk. That means someone who already knows your store and can make a judgement call, rather than a first-line agent working through a script.
Who it's for
Who this is for
-
Brands without an in-house developer
No technical hire on payroll, but changes still need to happen safely and on time.
-
Teams whose developer has left
Knowledge walked out the door with them. We pick up the codebase without missing a beat.
-
Stores we built that need ongoing care
Continuity from the people who already know your theme, your stack and your history.
-
Brands that want a senior second opinion available when it matters
Someone experienced to check the big decisions before you commit budget or time.
The comparison
Support vs hiring in-house
Hiring in-house
- A senior Shopify developer is a significant salary.
- And one person's skillset.
- Weeks to recruit, and months before they're fully up to speed.
- If they leave, the knowledge leaves with them.
Support
Working with us- For a fraction of the cost.
- And only when you need it.
- Senior expertise from day one, no recruiting or onboarding.
- A team, not one person, so nothing depends on a single hire.
FAQs
No. Support is on demand and you pay for the hours used. Retainers are available if you prefer one.
No. From a single fix upwards. We only ask that small tasks are grouped so they're efficient.
Yes. Most support clients came to us with an existing store.
The senior team directly. No ticket queues, no account layers.
Yes. We support drops and peak trading periods.
Yes. Many clients use support for continuous small improvements. For structured growth work, see
Shopify CRO